HP pavilion ze4115 Manuale Di Servizio

Troubleshooting and Maintenance
Troubleshooting Your Computer

96

Reference Guide

Troubleshooting Your Computer

This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

•

 

Open the HP Web-based troubleshooting tool: click Start, All Programs, HP Instant
Support. Search or browse the troubleshooting database for the information related to
your problem.

•

 

Click Start, Help and Support, Fixing a Problem, and use the Windows
troubleshooters.

•

 

See the Microsoft Windows manual shipped with the computer.

•

 

See the HP Notes in the online HP Library for updated information.

•

 

Find technical tips and software updates for the computer at the HP Business Support
Web site (www.hp.com/go/bizsupport).

•

 

Test your computer by running the e-Diagtools test program. See “Testing the
Hardware” on page 115.

•

 

Contact your dealer or Hewlett-Packard—see “To contact HP for support or service”
on page 126. Please have your computer with you when you call.

Audio Problems

•

 

If your model has a volume control, press the back end of it several times.

•

 

Click the speaker icon on the taskbar (if present), and make sure that Mute is not
checked and the Volume Control slider is not set to the bottom. Or, if your model has
an audio mute button, press it so the indicator light goes off.

•

 

When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.