HP psc 1200 Manuale Utente

31

This section explains the service information provided by Hewlett-Packard.

If you are unable to find the answer you need in the printed or onscreen 
documentation supplied with your product, you can contact one of the 
HP support services listed in the following pages. Some support services are 
available only in the U.S. and Canada, while others are available in many 
countries/regions worldwide. If a support service number is not listed for your 
country/region, contact your nearest authorized HP dealer for help.

If you have Internet access, you can get more information from the HP website 
at:

The website offers technical support, drivers, supplies, and ordering 
information.

Software programs from other companies may be included with your HP PSC. 
If you experience problems with any of those programs, you will receive the best 
technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.

Reset your unit:
a. Turn off the unit using the On button located on the unit’s front panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the On button.

For more information, see the HP website at:
www.hp.com/support

If you are still experiencing problems and need to speak with an 
HP Customer Support Representative:
–

Have your serial number and service ID ready. To view your serial 
number and service ID, print a self-test report, which contains this 
information. To print a self-test report, press and hold the Cancel 
button, then press the Color copy button.

–

Be prepared to describe your problem in detail.

Call HP Customer Support. Be near your unit when you call.