Pitney Bowes DM1000 Manuale Utente

This chapter contains a list of problems you may encounter while using 

your DM Series™ System. 
Review the problems and if you are unable to find a solution, call the Help 

Desk or you can schedule a request for service at our web site. Refer to the 
Pitney Bowes Contact Information List

 at the front of this guide for the 

phone number of the Help Desk and the web site addresses.

When mail is run in WOW® mode, the width sensor(s) used for Oversize 

and Dimensional Rating are tested automatically. If the system detects a 

problem with the sensor(s), the following warning message displays on the 

IntelliLink® Control Center, indicating that the Width Sensor is not func-

tional:

• Select Yes, Disable Width Sensor to disable the sensor and continue 

processing mail in WOW® mode without Oversize detection.

• Select No, Select Another Mode to select another mode such as Key 

In Postage or Seal Only to process other mail types until a service rep-

resentative arrives.

Contact the Help Desk if you receive a width sensor warning on your mail-

ing system. 

The Hopper Sensitivity adjustments improve mail piece sensing capabilities 

on the mailing system, eliminating the need to press down on the hopper 

mail stack to activate the feeder. 
1. Press the Menu key.

2. Press the down arrow key and select Adjust Feeder Deck Sensor.

• Press the right arrow key to view specific instructions about sensi-

tivity adjustments.

• Select Increase by 1 to increase the sensitivity of the Hopper Sen-

sor.

• Select Return to Factory Default to set the Hopper Sensor to the 

default setting.

3. Press Enter when done.