Hercules gfiii Manuale Utente

User Manual 

– 

13/14

Before you contact us (*), please have the following information/items ready:
"

 

Product name,

"

 

Date of purchase of your product,

"

 

Your full system configuration details: processor type, memory, operating system,

"

 

Pen and paper.

Please have your computer switched on and ready at the point where you have encountered a
problem.

Hercules offers a standard 3 year parts & service warranty (2 years in OEM version).

1. To return a product for factory service, contact a Hercules technical support representative at

the phone number corresponding to the country you live in (*).
• In the United Kingdom: before taking any action please contact our Technical Support

Dept. on 020 7216 0047 or by email at hercules.uk@guillemotsupport.com who will be
able to advise you as to the best possible solution.

• In Continental Europe, Australia and New Zealand: after receiving confirmation from our

technical support service (*) that your product is defective, please follow the instructions we
provide to have your product replaced.

• In the USA and Canada: refund policies apply to products purchased directly from

Hercules (30 days).

2. When returning the product, be sure to include all materials, such as the manual(s),

connection cable(s), installation CD(s) and the product packaging box.  Note: only packages

(*) Hotline details are listed at the end of this manual.

Insert the installation CD-ROM into your CD-ROM drive and click on Register.  Registering with
us in this way will simplify the process if you ever need to contact our technical support team.  If
you wish, you can also be added to our priority mailing list to receive information about our new
Hercules products and our latest special offers.