eWON TM50041 Talk2M Pro Service Guida Specifiche

“With our infrastructure, we have already

achieved 3,000,000 VPN connections”

After security aspects, the second-highest priority of Talk2M is to 

provide the best possible business continuity of its services. Talk2M 

Pro* services provide first class ‘mission critical’ hosting services 

with business continuity of 99,6% over a one-year period with a 

maximum breakdown of 4 

consecutive hours. Talk2M 

Pro services are guaranteed 

through SLA (Service Level 

Agreement). 
The Talk2M architecture is 

reinforced by several actions and control objectives such as:
-   High SLA level from our Talk2M hosting suppliers and Internet 

    providers

-   Talk2M servers spread worldwide, with several world-class hosting 

    companies 

-   Servers roll-out between the different Internet providers

-   Monitoring and alarms management system for key performance 

    indicators on all Talk2M servers

-   On-duty 365/24/7 engineers 

With several thousands of industrial devices already connected 

to Talk2M, we understand how important security is when carrying 

out secure remote access operations. Security remains Talk2M’s 

number 1 priority which is backed up by an ongoing investment plan. 

Security comprises a large 

number of aspects, such as 

processes, technology, testing, 

risk analysis and audit trails 

ensuring top confidentiality, 

integrity and availability of 

Talk2M. 
Our high security level is reached by :
-   Secure and robust communication architecture between the eWON 

    routers and the Talk2M servers, as well as between the Talk2M servers 

    and the  Talk2M applications. For that, we use recognized secure 

    technology, protocols and algorithm standards such as SSL/TLS, ESP, 

    X509 PKI, EVP-DES,3DES,AES,BF, HMAC-SHA1, IPSEC…

-   Strict firewall rules inside eWON routers

-   Access & device control for Talk2M applications 

-   A premium hosting provider for the Talk2M Pro servers & infrastructure 

    with SSAE-16 (former SAS70 II) and ISO27001 certified facilities. 

-   Permanent audit trail of all Talk2M servers 

-   Asset monitoring by on-duty engineers and 365/24/7 monitoring of 

    the Talk2M infrastructure assets.

Talk2M has been designed to resolve the complexity of 

infrastructure and security implementation required in 

remote access applications. Talk2M VPN connections 

are built using advanced standard security and 

cryptography protocols such as X509, SSL/TLS and ESP, on 

port 1194 or 443.  The exchange of X509 certificates and 

private keys is secured by the same class of advanced 

cryptography protocols (HTTPS, SSL/TLS). Both eWON 

devices and the eCatcher application connect to 

Talk2M using a VPN tunnel. Advanced routing techniques 

are implemented in the Talk2M VPN servers to ensure that 

only authorized users may communicate with your assets.

To improve remote access performance and 

reduce the latency time, Talk2M has several 

servers located in major countries and on 

different continents. Thanks to eWON IP geo-

localization, Talk2M is able to select the best 

server connection and minimize the latency 

time between IP packets.

A major benefit of Talk2M is the native support of 

all communication technologies. No matter which 

communication method is used (LAN, ADSL, 2G, 3G, 

LTE, WiFi, CDMA…), Talk2M will always offer the same 

user experience and same tools.