Insulet Corporation 019 Manuale Utente

The following table explains what the message could mean and what you should do. 

BG Meter Error 1.

Meter problem.

For customer support 
call 800.591.3455.

•

There is a problem with the 

meter.

1. DO NOT use the meter. Contact Customer Care.

BG Meter Error 2.

Meter or strip 
problem.

Retest with a new 
strip.

•

Error message could be 
caused either by a used 
test strip or a problem 
with the meter. 

1. Repeat the test with a new test strip.
2. If the error persists, call Customer Care or repeat the blood test.

BG Meter Error 3.

Meter was not 
ready. 

Retest with a new 
strip.

•

The sample was applied 

before the meter was 
ready. 

1. Be sure you see the Blood Drop and Test Strip symbols on the display 

screen before you apply blood or control solution.

2. Conduct a control solution test using a new test strip. If the results of 

the control solution test are within the range printed on the side of 
the test strip vial, retest using blood and a new test strip.

3. If the control solution test does not work or the error persists, call 

Customer Care or perform another blood test.