TP-Link Technologies Co. Ltd. TDW8151NV4 Manuale Utente

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TD-W8151N 
150Mbps Wireless N ADSL2+ Modem Router User Guide
 
 
83
Appendix C: Technical Support 
Technical Support 
 For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq 
 To download the latest Firmware, Driver, Utility and User Guide, go to: 
  http://www.tp-link.com/en/support/download 
 For all other technical support, please contact us by using the following details: 
Global 
Tel: +86 755 2650 4400   
Fee: Depending on rate of different carriers, IDD.
E-mail: support@tp-link.com 
Service time: 24hrs, 7 days a week   
USA/Canada 
Toll Free: +1 866 225 8139 
E-mail: support.usa@tp-link.com (USA) 
           
 
Service time: 24hrs, 7 days a week 
Turkey 
Tel: 0850 7244 488 (Turkish Service) 
Fee: Depending on rate of different carriers. 
E-mail: support.tr@tp-link.com 
Service time: 09:00 to 21:00, 7 days a week 
Ukraine 
Tel: 0800 505 508 
Fee: Free for Landline; Mobile: Depending on rate 
of different carriers 
E-mail: support.ua@tp-link.com 
Service time: Monday to Friday, 10:00 to 22:00 
Brazil 
Toll Free: 0800 608 9799 (Portuguese Service) 
E-mail: suporte.br@tp-link.com 
Service time: Monday to Friday, 09:00 to 20:00; 
Saturday, 09:00 to 15:00 
Indonesia 
Tel: (+62) 021 6386 1936 
Fee: Depending on rate of different carriers. 
E-mail: support.id@tp-link.com 
Service time: Sunday to Friday, 09:00 to 12:00 
13:00 to 18:00 *Except public holidays 
Australia/New Zealand 
Tel: NZ 0800 87 5465 (Toll Free) 
AU 1300 87 5465 (Depending on 1300 policy.) 
E-mail: support.au@tp-link.com (Australia) 
support.nz@tp-link.com (New Zealand) 
Service time: 24hrs, 7 days a week 
Germany/Austria 
Tel: +49 1805 875 465 (German Service) 
    +49 1805 TPLINK 
    +43 820 820 360 
Fee: Landline from Germany: 0.14EUR/min.   
Landline from Austria: 0.20EUR/min. 
E-mail: support.de@tp-link.com 
Service time: Monday to Friday, 09:00 to 12:30 
and 13:30 to 18:00. GMT+1 or GMT+2 (DST in 
Germany) *Except bank holidays in Hesse 
Singapore 
Tel: +65 6284 0493 
Fee: Depending on rate of different carriers. 
E-mail: support.sg@tp-link.com 
Service time: 24hrs, 7 days a week 
UK 
Tel: +44 (0) 845 147 0017 
Fee: Landline: 1p-10.5p/min, depending on the time 
of day. Mobile: 15p-40p/min, depending on your 
mobile network. 
E-mail: support.uk@tp-link.com 
Service time: 24hrs, 7 days a week 
Italy 
Tel: +39 023 051 9020 
Fee: Depending on rate of different carriers. 
E-mail: support.it@tp-link.com 
Service time: Monday to Friday, 09:00 to 13:00; 
14:00 to 18:00   
Malaysia 
Toll Free: 1300 88 875 465   
Email: support.my@tp-link.com 
Service time: 24hrs, 7 days a week 
Poland 
Tel: +48 (0) 801 080 618   
+48 223 606 363 (if calls from mobile phone)   
Fee: Depending on rate of different carriers. 
E-mail: support.pl@tp-link.com 
Service time: Monday to Friday, 09:00 to 17:00. 
GMT+1 or GMT+2 (DST) 
France 
Tel: 0820 800 860 (French service) 
Fee: 0.118 EUR/min from France 
Email: support.fr@tp-link.com 
Service time: Monday to Friday, 09:00 to 18:00 
*Except French Bank holidays 
Switzerland 
Tel: +41 (0) 848 800 998 (German Service) 
Fee: 4-8 Rp/min, depending on rate of different 
time. 
E-mail: support.ch@tp-link.com 
Service time: Monday to Friday, 09:00 to 12:30 and 
13:30 to 18:00. GMT+1 or GMT+2 (DST) 
Russian Federation 
Tel: 8 (499) 754 5560 (Moscow NO.) 
8 (800) 250 5560 (Toll-free within RF) 
E-mail: support.ru@tp-link.com 
Service time: From 10:00 to 18:00 (Moscow time) 
*Except weekends and holidays in RF