Aclara Power-Line Systems Inc. Y72553-1 Manuale Utente

T W A C S

®

- O R I O N

®

  f o r   U M T   P r o d u c t s   U s e r   G u i d e  

Chapter 1 • Introduction

The TWACS Portal (

https://portal.twacs.com/

) provides a wide range of 

information that can serve as a starting point when you have a question. The Portal 

contains information such as:

If, at any time, you would like to speak with a DCSI representative about any 

product or service or if you do not have a username and password to access the 

Portal, please contact DCSI Customer Care:

Before returning product to DCSI, make sure you have identified the root cause 

of the problem. As needed, perform troubleshooting requesting Technical 

Support through DCSI Customer Care when additional assistance is required. It 

is critical to identify the root problem to avoid shipping hardware for repairs 

when the problem lies elsewhere.

To return DCSI products for repair, complete the Service & Repair RMA Request 

through the TWACS Portal (

https://portal.twacs.com

), providing as much detail 

about the problem as possible. If you have any questions regarding your return, 

please contact 

rma@twacs.com

 or call 1-800-892-9008 and choose the Service and 

Repair option.

• User  Guides

• FAQs 

• Service Advisories

• Customer Discussion Threads

• Training Registration

• Upcoming Events

• Certified Partner Information • User Group Conference Information
• Current News

• The Power Line Newsletter

care@twacs.com

Phone:  1-800-892-9008

Address: Distribution Control Systems, Inc.

945 Hornet Drive

Hazelwood, MO 63042

USA

DRAFT