Given Imaging Limited CAPDH-2 Manuale Utente
Troubleshooting
Sensor Belt
209
Sensor Belt
Capsule
Cradle
PillCam Recorder DR3
Problem
Cause
Action
Connector is damaged
•
Mishandling the sensor
belt
belt
•
End of Life
•
Stop using this sensor
•
Contact Customer Support
Insulation of the sensor wire
is damaged
is damaged
Problem
Cause
Action
DOA (Dead On Arrival)
Capsule failure
1 Send capsule to Given
Imaging Ltd.
2 Open another capsule.
3 If second capsule from 10-
3 If second capsule from 10-
pack is DOA, contact
Customer Support.
Customer Support.
Problem
Cause
Action
Cradle LEDs turn red
All LEDs are flashing red
1 Disconnect cradle from
mains power.
2 Reconnect cradle to mains
power.
3 If problem persists, contact
Customer Support.
Cradle orange LED is
blinking, but cradle is not in
discharge mode
blinking, but cradle is not in
discharge mode
Hardware/Software problem
PillCam recorder DR2 cannot
be placed in cradle
be placed in cradle
Hardware malfunction
Contact Customer Support
Problem
Cause
Action
Capsule LED blinking red
Interference
Recorder malfunction
Recorder malfunction
Refer to PillCam recorder DR3 LEDs
Indications
Indications
Capsule LED blinking white
Capsule not paired yet
SD card errors
Wrong or damaged SD
card
card
Sensor connection
Wrong or damaged
sensor
sensor
PillCam recorder freezes
Possible static
electricity discharge
electricity discharge
•
Perform Hard Reset on the
PillCam recorder
PillCam recorder
•
Contact Customer Support