Proxim Wireless Corporation XB92WLE Manuale Utente

Appendix - Technical Services and Support

Tsunami

800 and 8000 Series - Hardware Installation Guide

156

Assistance with QoS, RADIUS, and VLAN settings on Proxim equipment

To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions

any

the

available

ServPak

support

options,

please

visit

our

website

, call Proxim Support (For telephone numbers, see

) or send an

email to

Technical Support Policy

Technical Support for Current Products during Warranty Period

All Customers are entitled to free technical support for the Proxim products they purchase from Proxim’s authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support website (

) and/or

via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim
warranty.The term of Proxim’s warranty is determined according to the agreement under which the product was sold and
generally varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim’s determination of
warranty duration, a request for review supported by a copy of all product purchase documentation may be submitted.

Technical Support for Current Products after Warranty Period

After the warranty period, technical support on products then being sold by Proxim will be based upon one of the following
three options Customers can choose:

Customers can choose to purchase one of Proxim’s ServPak extended warranty and enhanced support packages for
the product

Customers can choose to purchase one-time per-incident technical support for the product for a fee

Customers can choose to call the reseller or distributor who sold them the product for technical support

Tech Support on Discontinued Products

Technical Support on some products that Proxim has declared as EOL (End of Life) or otherwise is no longer selling is available
based upon one of the following three options Customers can choose:

For some discontinued products, Customers can choose to purchase one of Proxim’s EOL ServPak support packages
for the product

– No EOL ServPak support package will be available for any product discontinued more than 5 years ago

– No EOL ServPak support package is available for certain discontinued products

Customers can choose to purchase one-time per-incident technical support for the product on a per hour basis at a
rate of $125 an hour (4 hours minimum payable in advance by major credit card). This fee is payable in addition to any
RMA fee that may be charged to subsequently repair the product.

Customers can choose to call the reseller or distributor who sold them the product for technical support

All Proxim technical support for discontinued products, whether through an EOL ServPak package or otherwise, is provided
on a “best effort” basis and is subject to the continued availability of necessary components, equipment, and other technical
resources.

Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is
physical, or if third-party software codes have been loaded onto the product.