B+B SmartWorx WLNG1 Manuale Utente
Troubleshoot problems and get support
36
9 Troubleshoot problems and get support
Problems powering on the AiO
Figure 9-1
Problems powering on the AiO
Problem
Indicator
Indicator
Cause Solution
The green power button was not
pushed.
pushed.
Press the green power button.
Recharge the battery.
The battery is depleted.
Replace the battery.
Ensure that the arrow on the cable is aligned with the
arrow on the battery
arrow on the battery
The battery is not plugged in
correctly.
correctly.
Ensure that the battery cable is pushed all the way into the
battery
battery
Ensure that the AiO is fully pushed onto the hand mount.
The AiO is not seated properly onto
the hand mount.
the hand mount.
Check that the USB cover is not interfering with the
seating of the hand mount.
seating of the hand mount.
The battery cable needs to be
replaced.
replaced.
Replace the battery cable.
The All-in-One will not
power on
Green power light
doesn’t stay on
power on
Green power light
doesn’t stay on
The hand mount needs to be
replaced.
replaced.
Replace the hand mount.
Problems connecting the AiO to a wireless
network
network
Figure 9-2
Problems connecting the AiO to a wireless network
Problem
Indicator
Indicator
Cause Solution
The access point may not be
powered on.
powered on.
Verify that the access point is on.
Move closer to the access point.
The AiO may be out of range of the
access point.
access point.
Access points may need to be relocated or added.
Verify the connectivity settings between the AiO and the
access point.
access point.
Ensure that the DHCP server is active.
The network settings may not be
compatible between the AiO and
access point.
compatible between the AiO and
access point.
Ensure that the device is on the same subnet as the
access point.
access point.
The All-in-One is not
associating with the
access point
Fast blinking blue light
Slow blinking green
power light
associating with the
access point
Fast blinking blue light
Slow blinking green
power light
Slow server response resulting from
Move closer to the access point.