3M Company SSDPV33 Manuale Utente
3M Confidential
DRAFT
Travel Document Reader User Guide
DT-01715C
© 3M 2006 All rights reserved.
27
Appendix D: Customer Service
If a problem cannot be solved using Appendix B: Troubleshooting, contact Global Technical
Services (GTS) at 3M.
Services (GTS) at 3M.
Before Contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
• A detailed description of the problem
• A detailed description of the actions taken to correct the problem
• The serial number of the reader (located on the bottom panel)
• A detailed description of the problem
• A detailed description of the actions taken to correct the problem
• The serial number of the reader (located on the bottom panel)
Contacting GTS
Once you have the information regarding the problem, use one of the following methods to
contact GTS:
contact GTS:
North America
GTS direct line:
+1 613-722-3629
3M main number:
+1 613-722-2070
fax:
+1
613-722-2063
UK Office
GTS direct line:
+44 (0) 1344-858371
3M-UK: +44
(0)
1344-858000
fax:
+44
(0)
1344-858792
email:
3M-AiT-gcs@mmm.com