Sharp Corporation HRO00171 Manuale Utente
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A
ppendix/I
ndex
■ micro au IC-Card
The micro au IC-Card is lent to you by au. In case of loss or damage,
the card will be replaced at your expense. When malfunction is
suspected, or in case of theft or loss, contact an au shop or PiPit.
the card will be replaced at your expense. When malfunction is
suspected, or in case of theft or loss, contact an au shop or PiPit.
■ After-Sales Service
If you are unsure about anything regarding after-sales service, contact
the following service counter.
Customer Service Center (for service canceling procedure or
operation in case of loss or theft)
the following service counter.
Customer Service Center (for service canceling procedure or
operation in case of loss or theft)
From a fixed-line phone,
0077-7-113 (toll free)
From an au cell phone, 113 without area code (toll free)
Secure cell phone support center (for loss, theft or damage)
From a fixed-line phone/an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 to 21:00 (7 days a week)
■ au After-Sales Service Information
* All the prices written above include tax.
◎ When you get a new au cell phone by changing the model, purchasing an
extra cell phone, etc., the Secure cell phone support plus membership for
the old au cell phone is automatically canceled.
the old au cell phone is automatically canceled.
◎ Service contents are subject to change without notice.
Service contents
Secure cell phone
support plus member
Free member
Replacement cell phone
delivery service
(spontaneous failure: 1st
year)
delivery service
(spontaneous failure: 1st
year)
Free
N/A
Replacement cell phone
delivery service
(spontaneous failure: 2nd
year and later)
delivery service
(spontaneous failure: 2nd
year and later)
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
N/A
Replacement cell phone
delivery service
(partial damage, water
soak, irreparable damage,
theft and loss)
delivery service
(partial damage, water
soak, irreparable damage,
theft and loss)
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
N/A
Holding over and repair
(spontaneous failure: 1st
year)
(spontaneous failure: 1st
year)
Free
Free
Holding over and repair
(spontaneous failure: 2nd
year and later)
(spontaneous failure: 2nd
year and later)
Free (three-year
warranty)
Actual cost
Holding over and repair
(partial damage)
(partial damage)
Customer charge
Upper limit: 5,250 yen
Actual cost
Holding over and repair
(water soak, irreparable
damage, theft and loss)
(water soak, irreparable
damage, theft and loss)
N/A
N/A
(model change)
memo
Replacement cell phone delivery service
◎ When you have trouble with your au phone, you can have a cell phone for
◎ When you have trouble with your au phone, you can have a cell phone for
replacement (same model and color as your old one with new battery
included) delivered to any destination that you specify. Please return your
old au phone got out of order within 14 days after the cell phone for
replacement is delivered to you.
included) delivered to any destination that you specify. Please return your
old au phone got out of order within 14 days after the cell phone for
replacement is delivered to you.
◎ You can use this service up to twice within one year starting from the day
when you first use this service. If you have not used this service over the
past one year at the time of your application for this service, the application
will be regarded as your first time. If you have, the application will be
regarded as your second time.
past one year at the time of your application for this service, the application
will be regarded as your first time. If you have, the application will be
regarded as your second time.
* For details, check on the au homepage.
Holding over and repair
◎ Repairs due to water soak and irreparable damage are not covered by this
◎ Repairs due to water soak and irreparable damage are not covered by this
service.
◎ Damages and malfunctions intentionally caused by the customer as well
as those due to modification (e.g. disassembly, change of parts, painting,
etc.) by the customer are not covered by this service.
etc.) by the customer are not covered by this service.
Service contents
Secure cell phone
support plus member
Free member
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