HI-SKY INTERNATIONAL S.A.S TRINITY Manuale Utente
64
6 FAQs and Solutions
If you have any questions about the phone,
please find the solutions from the table below.
FAQs
Causes
Solutions
Poor
reception
reception
When you use your
phone at poor
reception areas, for
example, near high
rise buildings or
base rooms, the
radio wave cannot
be transmitted
effectively.
phone at poor
reception areas, for
example, near high
rise buildings or
base rooms, the
radio wave cannot
be transmitted
effectively.
Avoid this as far as
you can.
you can.
When you use your
phone at network
traffic congestion,
such as working
time and off-duty
time, the congestion
can result in poor
reception.
phone at network
traffic congestion,
such as working
time and off-duty
time, the congestion
can result in poor
reception.
Avoid this as far as
you can.
you can.
This is related to the
distance to base
station in question.
distance to base
station in question.
You may ask the
network service
provider to provide
service coverage
map.
network service
provider to provide
service coverage
map.
65
Echoes or
noises
noises
The trunk line of
network is in bad
condition. It is a
regional problem.
network is in bad
condition. It is a
regional problem.
Hang off the call
and dial again.
Choose another
better line.
and dial again.
Choose another
better line.
In some areas, the
call lines are in bad
condition.
call lines are in bad
condition.
Shorter
standby time
standby time
The standby time is
relevant to network
settings.
relevant to network
settings.
In poor reception
areas, turn off your
phone temporarily.
areas, turn off your
phone temporarily.
Replace the
batteries
batteries
Change with a new
battery.
battery.
When no signals
are received, your
phone will continue
searching for base
stations, thus
consuming a large
amount of battery
power and reducing
standby time.
are received, your
phone will continue
searching for base
stations, thus
consuming a large
amount of battery
power and reducing
standby time.
Use your phone at
strong signal areas
or Turn off the
phone temporarily.
strong signal areas
or Turn off the
phone temporarily.
Failed to turn
on your
phone
on your
phone
The battery power is
used up.
used up.
Check the battery
power level or
charge the battery.
power level or
charge the battery.
SIM card
error
error
The SIM card is
damaged.
damaged.
Contact your
network service
provider.
network service
provider.
The SIM card is not
properly installed.
properly installed.
Ensure the SIM
card is properly
installed.
card is properly
installed.
The metallic face of
the SIM card is
contaminated.
the SIM card is
contaminated.
Wipe the face with
a clean cloth.
a clean cloth.
Failed to
connect to
the network
connect to
the network
The SIM card is
invalid.
invalid.
Contact your
network service
provider.
network service
provider.
66
Beyond the GSM
coverage.
coverage.
Consult the network
service provider for
service areas.
service provider for
service areas.
The signal is feeble.
Retry at a stronger
signal area.
signal area.
Failed to
make a call
make a call
The call barring
feature is used.
feature is used.
Cancel the call
barring settings.
barring settings.
The fixed dialing
number feature is
used.
number feature is
used.
Cancel the fixed
dialing number
settings.
dialing number
settings.
PIN code
error
error
Enter incorrect PIN
codes for three
times in succession.
codes for three
times in succession.
Contact your
network service
provider.
network service
provider.
Failed to
charge the
battery
charge the
battery
The battery or the
charger is
damaged.
charger is
damaged.
Change a new
battery or charger.
battery or charger.
Charge the battery
when
ambient
temperature
is
lower than -10℃
or above 55℃.
Change the
environment.
environment.
Poor connection.
Check whether the
plug is properly
connected.
plug is properly
connected.
Failed to add
contacts to
phonebook
contacts to
phonebook
The storage space
of phonebook is
used up.
of phonebook is
used up.
Delete some
contacts from the
phonebook.
contacts from the
phonebook.
Failed to set
up some
features
up some
features
Your network
service provider
does not provide the
services, or you
haven’t subscribed
them.
service provider
does not provide the
services, or you
haven’t subscribed
them.
Contact your
network service
provider.
network service
provider.
67
FCC Statement：
1. This device complies with Part 15 of the
FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful
interference.
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
2. Changes or modifications not expressly
approved by the party responsible for compliance
could void the user's authority to operate the
equipment.
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable
protection against harmful interference in a
residential installation.
This equipment generates uses and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio