Vix Technology Pty Ltd CR6000 Manuale Utente
VIX Technology
CR6000 user manual
VXP-00404
Revision 1.0
Page 18 of 26
© Vix IP Pty Ltd 2016
Vix IP Pty Ltd Confidential
5 Troubleshooting
If you detect an eventual problem, first, try to solve it with the following table.
N°
Diagnosis
Repairing
1
The CR6000 reader does
not switch on
Check if the validator is plugged to the power connector of the
support.
support.
Check the vehicle power (on board installation).
Check the power supply (desktop installation).
Check the power supply (desktop installation).
If the problem remains, please contact VIX TECHNOLOGY
2
The card reader screen is
frozen on the VIX logo
frozen on the VIX logo
Wait for a few minutes, a software update might be running.
Disconnect the power for 30 seconds then connect it back.
Disconnect the power for 30 seconds then connect it back.
If the problem remains, please contact VIX TECHNOLOGY
3
The CR6000 reader does
not read contactless
cards anymore
cards anymore
Check with another contactless card (a card might be
damaged).
damaged).
Check if the validator software is still working (The clock display
has to change)
has to change)
Check if there is a SAM board (if used)
Check the connections between the BRD0851 board and the
antenna board.
Check the connections between the BRD0851 board and the
antenna board.
Test with another SAM (if used).
If the problem remains, please contact VIX TECHNOLOGY
If the problem remains, please contact VIX TECHNOLOGY
4
The CR6000 reader does
not communicate with
other devices
not communicate with
other devices
When you’re having an Ethernet communication problem:
Check the software version of the different devices.
If you have a ticketing console make sure its blocking function
Check the software version of the different devices.
If you have a ticketing console make sure its blocking function
is not on.
Check the wiring of the different supports.
Check the wiring of the different supports.
If the problem remains, please contact VIX TECHNOLOGY
5
The CR6000 reader
reboots after a power cut
reboots after a power cut
If the reader has been unplugged for more than 30days, plug it
for an hour in order to charge its battery.
for an hour in order to charge its battery.
If the reader works every day, check the software version.
The battery might be old; it has to be replaced by VIX
TECHNOLOGY.
The battery might be old; it has to be replaced by VIX
TECHNOLOGY.
If the problem remains, please contact VIX TECHNOLOGY
Table 1 : breakdowns and solutions
5.1
Serial Port Logging
Prerequisites:
Terminal Emulator such as TeraTerm or HyperTerminal.
A PC or laptop with Serial port connection.
A PC or laptop with Serial port connection.
Procedure:
1. Invoke a terminal emulator (such as HyperTerminal or Tera Term) on the PC, with the following
settings: 115200bps, 8 data bits, no parity, 1 stop bit, no flow control.
2. Apply power to the CR6000.
3. The device will start to boot and on the terminal Emulator following should be seen: