IBM Upg: VMware vSphere 5 Std to vCloud Suite 5 Std, Lic + 3Y Subs 00Y9957 Manuale Utente
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00Y9957
IBM Europe, Middle East, and Africa Hardware
Announcement ZG12-0375
IBM is a registered trademark of International Business Machines Corporation
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The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM . Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
Terms and conditions
Licensed programs: Yes.
Non-IBM programs are available from IBM as distributed by the program supplier.
IBM makes no representations or warranties regarding third party products or
services. Some software may differ from its retail version (if available) and may not
include user manuals or all program functionality. Software license agreements may
apply.
Remarketer terms and conditions
The announced products are available under the terms and conditions of the IBM
Business Partner Agreement. These terms and conditions apply to IBM Business
Partners who are approved for returns and price protection.
Returns policy: The announced products are not eligible for returns.
Price protection: The announced products are eligible for price protection.
For IBM features and options, IBM will pay price protection credits based on the
lesser of:
• 45 days of net purchases (ships minus returns) from IBM (per IBM invoice dates)
from the effective date of the price action, or
• Calculated net on-hand inventory the day prior to the effective date of the price
action.
Remarketer reporting
In order to qualify for IBM price protection, Business Partners must accurately
report their Sales and Inventory positions via EDI weekly (every 7 days). Price
protection credits will be processed within 30 calendar days of the price decrease
announcement date by IBM .
IBM will calculate applicable net (LIST) price protection credits for those Business
Partners who receive price protection. The applicable price protection credits will
be based on calculating a new discounted price off the new net (LIST) price based
on the Business Partners appropriate discount. The new (LIST) discounted price
will be subtracted from the old (LIST) discounted price. This new difference will be
multiplied times the number of units calculated by IBM that receive price protection
credits.