Unify OpenScape Business V1 L30250-U622-B577 Manuale Utente

Interfaces for Integration 
in Business Applications

Numerous interfaces and applications 
are available for integration with 
OpenScape Business in existing IT in-
frastructures and business applica-
tions:

• Application Launcher for an active 

interaction with CRM/ERP applica-
tions

• Accounting software for charge 

evaluation. The system stores up to 
20,000 datasets.

• Directory Services for information 

on callers, delivered from internal 
and external directories/databases

• Connection of internal presence 

management and IM (Instant Mes-
saging) with business partners or so-
cial networks via XMPP

CTI Middleware

• First- and third-party TAPI Service 

Provider for call control from CTI or 
CRM/ERP applications

Interfaces and Protocols

• CSTA for monitoring and control of 

telephones by a wide range of appli-
cations

• SIP for connection to voice-based 

applications

• LDAP for connection to external di-

rectories or of external LDAP clients 
for delivery of information on call-
ers or quick dialing of contacts

• HTTP and HTTPS for external appli-

cation access to OpenScape Busi-
ness UC functions

• TCP/IP as the basic protocol for all 

Ethernet connections

• SQL connector for connecting to 

SQL databases to search for contact 
details:
Microsoft SQL Server,
mySQL,
PostgreSQL,
Sybase SQL Server

• LDAP connectors for external LDAP 

servers such as Active Directory

OpenStage Gate View

OpenStage Gate View brings video im-
agery from cameras onto the display of 
an OpenStage telephone, e. g. from 
door intercoms or other surveillance 
cameras on the enterprise site.

OpenStage Gate View functionality is 
fully integrated in OpenScape Busi-
ness. Only IP based cameras and an 
OpenStage 60 (IP/HFA) are required.

You can find information on cameras 
tested for OpenStage Gate View at: 
http://wiki.unify.com

Maintenance and 
Administration

Web-based management with numer-
ous intuitively operated wizards are 
available for administration of 
OpenScape Business. This is also com-
plemented by the capability of admin-
istration with Manager E.

Web-based management lets the ad-
ministrator centrally administer the 
detailed settings for user UC clients. 
Definable subscriber profiles make it 
easier to set up standardized UC pro-
files (same settings in the UC clients), 
e. g. for visibility of phone numbers, 
call forwarding, or the personal Auto-
Attendant for groups or all users.

The system includes integrated servic-
es management. Self-running test and 
diagnostic programs monitor the dif-
ferent system components and enter 
occurring events and system messages 
in log files. Evaluation can be carried 
out locally or over a secured remote 
service access. This can be comple-
mented by also reporting important 
events to a remote service center.

The remote service platform provided 
by Unify permits secured remote access 
over the internet. New system software 
versions can be loaded automatically 
over the internet. This minimizes ser-
vice times and increases solution avail-
ability at the customer.

OpenScape Business 
EMC Classes

• Class B (EN 55022) for the interna-

tional market

• Class A (EN 55022) for USA and Can-

ada

OpenScape Business 
Demonstration

If you would like to know more, visit 
our website or ask your channel part-
ner for a demonstration of OpenScape 
Business today.