Tektronix SILV100 Scheda Tecnica
Silver Care Service Plans
Your uptime and value protection is our priority
Features & Benefits
Minimize Downtime – Faster repair time than without coverage (average
is 5 days faster)
is 5 days faster)
No Additional Repair Costs – Service plan covers all parts, labor, and
transportation (2-day air shipment in both directions within the country)
transportation (2-day air shipment in both directions within the country)
”Like-new” Factory Performance – Instruments returned to like-new
factory performance after the repair is completed
factory performance after the repair is completed
No Hassle Service – No purchase orders, quotes, or approval delays –
you are one phone call away from starting the repair process
you are one phone call away from starting the repair process
Two Service Options – Choose between a 3- or 5-year extended
warranty plan
warranty plan
Convenience
Minimize downtime with a Tektronix Silver Care plan. You are one phone
call away from starting your repair process – no quotes, purchase orders, or
approval delays. With a Silver Care plan your instrument gets priority in the
queue at the depot, ahead of on-demand repairs. Online tools are available
to book your repair order and track your instrument’s progress.
Tektronix service coverage spans the globe. Depot technicians everywhere
have immediate access to Tektronix replacement parts and tools that speed
their work. Your uptime is our priority.
call away from starting your repair process – no quotes, purchase orders, or
approval delays. With a Silver Care plan your instrument gets priority in the
queue at the depot, ahead of on-demand repairs. Online tools are available
to book your repair order and track your instrument’s progress.
Tektronix service coverage spans the globe. Depot technicians everywhere
have immediate access to Tektronix replacement parts and tools that speed
their work. Your uptime is our priority.
Performance
As the original equipment manufacturer, Tektronix guarantees your repaired
instrument is returned to like-new factory performance. Our worldwide
service centers are staffed by the most experienced technicians in the
industry, and are equipped with tools and software optimized for the
purpose of restoring your products to like-new condition. Your instruments
receive the latest firmware updates and safety modifications.
instrument is returned to like-new factory performance. Our worldwide
service centers are staffed by the most experienced technicians in the
industry, and are equipped with tools and software optimized for the
purpose of restoring your products to like-new condition. Your instruments
receive the latest firmware updates and safety modifications.
Compliance
All repair work includes calibration and adjustments to restore published
accuracy specifications, ensuring that all measurement results can be
trusted. Calibrations are performed under ISO9001:2008 Registered Quality
System and in compliance with metrology standards:
accuracy specifications, ensuring that all measurement results can be
trusted. Calibrations are performed under ISO9001:2008 Registered Quality
System and in compliance with metrology standards:
ISO/IEC 17025:2005
ANSI/NCSL Z540.1-1994(R2002)
ISO9001:2008
ANSI/NCSL Z540.1-1994(R2002)
ISO9001:2008
Silver Care Purchasing Options
Plan Type
Advantage
Service option at product purchase
(R3, R5)
Economical and contributes to lowest
cost of ownership
Service contract during product warranty
(R3DW, R5DW)
Predictable budget and no risk of
coverage gap
SILV100
SILV200
SILV400
SILV600
SILV900
Silver Care Packages
Lower cost of ownership and returns
equipment to like-new performance.
Available as a physical package at point
of sale or during standard warranty
period
On-demand per incident
Cost incurred at time of repair