Buffalo NAS server 4 TB TeraStation 5400 WD Red TS5400DWR0404-EU built-in Western Digital RED TS5400DWR0404-EU Scheda Tecnica

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Issue

Possible Cause

Possible Solution

Video  recording does not start.

Surveillance Camera is not enabled.

Enable Surveillance Camera in 

Settings.

A LAN cable between the TeraStation 

and network camera is disconnected, 

or the power is turned off.

Check that the LAN cables are 

inserted correctly.

The video recording policy is not 

registered.

Register the video recording policy 

from Camera Policies.

The device is not connected to a 

network on the same LAN, or the 

device is not connected to the LAN 

port that was set in Settings.

Connect the device to the network of 

the LAN port that was set in Settings.

The disk is full.

Free available space on the disk by 

moving or deleting files.

The time for the TeraStation and 

network camera is not correct.

Set the time in Settings.

There are not enough camera 

licenses for the network cameras.

Purchase and register an additional 

license.

I cannot enable the surveillance 

camera.

Failover is running.

Disable failover.

Surveillance cameras no longer 

record video.

The target shared folder for the 

recorded video was deleted.

Enable surveillance camera 

functionality in the Admin interface.

I cannot view the network camera 

using Live Viewer.

The network camera is not registered 

in some camera policies.

Register the network camera from 

camera policies.

There is an error in the network 

camera settings.

Verify the settings in the camera 

policies.

There is no recorded data, or the 

recorded data cannot be found.

A camera was added in camera 

policies while Surveillance Video 

Manager was running.

If this is the case, this video may not 

be accessible. Restart Surveillance 

Video Manager to enable searching 

for recorded video from the new 

camera.

Notes: 
•  QuickTime is a trademark of Apple Inc., registered in the U.S. and other countries.
•  VLC media player is a trademark of Video LAN org.
•  See www.buffalotech.com for supported cameras.
•  Refer to the “Buffalo Surveillance Server Administrator’s Guide” for information about client tools.