Inter-Tel CS-5400 Manuale Utente

Individual Endpoint Forwarding Points

Page 213

A call follows only the forwarding path of the principal, even if a forwarding point has a for-
warding path of its own. The call that originated at the principal station will follow only the
principal station’s forwarding path.

The ringing duration at each endpoint forwarding point is determined by the System Forward-
ing Advance timer (defaults to 15 seconds). If the endpoint forwarding point is busy, the call
will camp-on until the System Forwarding Advance timer expires and then it moves to the next
forwarding point.

If the endpoint forwarding point is in Do-Not-Disturb, the forwarding path will bypass that
endpoint and immediately send the call to the next forwarding point. 

If a forwarding point is a voice processing system application, and the system is unable to
communicate with the voice processing system, the call will bypass the forwarding point.

An endpoint forwarding point can place calls or transfer calls to the principal.

If a forwarding point is a hunt group, a call following the forwarding path will be sent to the
announcement endpoint or overflow endpoint as usual; it will advance to the next forwarding
point if not answered before the System Forwarding Advance timer expires.

The call will ring at the hunt group until the System Forwarding Advance timer expires. It will
then move to the next forwarding point. The No Answer Advance timer determines how long
the call will ring at each hunt group endpoint, as usual.

If all endpoints in a hunt group forwarding point have Do-Not-Disturb or hunt group remove
enabled, the call will camp on until the System Forwarding Advance timer expires. The call
will then be sent to the next forwarding point. 

When a call is transferred to the principal station by another endpoint user and the principal
station's system forward is set for the “no answer” endpoint status, a system-wide option
determines what the caller hears, as shown in the table below.

Disabled

Intercom and/or 
outside calls for-
warded

The intercom call from the transferring endpoint enters the 
forwarding path after the System Forwarding Initiate timer 
expires. The transferring user hears ringing and can 
announce the call only if it is answered. 

Enabled

Outside calls for-
warded

The transferring user will place a handsfree call to the 
principal station and can announce the transfer; the System 
Forwarding Initiate timer does not start until the transfer is 
completed. 

Enabled

Intercom calls for-
warded

The handsfree announce option is overridden and the 
intercom call from the transferring station enters the for-
warding path after the System Forwarding Initiate timer 
expires. The transferring user hears ringing and can 
announce the call only if it is answered. 

Enabled or 
Disabled

Calls forwarded to 
Voice Mail

The transfer is completed when the transferring endpoint 
hangs up. The principal station's mailbox number is auto-
matically dialed.