Inter-Tel CS-5400 Manuale Utente

Call Routing Announcement

Page 265

The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow endpoints. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for access to
a endpoint, hunt group, or mailbox.

When a Call Routing Announcement application is used as a hunt group announcement or
overflow endpoint, calls to the application automatically stop circulating through the hunt
group if the caller selects a valid digit translation option. This allows the application to send
the call to other endpoints without the call being “pulled back” into the hunt group when a hunt
group endpoint becomes available and answers the call. However, if the caller does not dial a
valid digit translation option, the call will be pulled back if a hunt group member answers.

When accessed, the Call Routing Announcement application will play a custom audiotex
recording and then hang up. 

Call Routing Announcement 
answers and plays a recording.

Call Routing Announcement hangs 
up. (If this is an announcement or 
overflow endpoint, the call returns to 
the hunt group.)

Call Routing Announcement 
answers and plays a greeting 

Caller selects option

Call is sent to end-
point, hunt group, 
Voice Mail, opera-
tor destination, digit 
translation node, or 
directory as deter-
mined by Timeout 
programming.

Call is sent to end-
point, hunt group, 
Voice Mail, opera-
tor destination, digit 
translation node, or 
directory as deter-
mined by digit pro-
gramming.

Caller does not 
select an option 
(Timeout)