M-S Cash Drawer A794 Manuale Utente
Chapter 2: Using the Printer
A794 Owner’s Guide
December 1999
18
Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
For more information about
See this section
Detailed and technical troubleshooting
“Service Level Troubleshooting”
in the A794 Service Guide
in the A794 Service Guide
Printer Tone and Green LED
Problem
Possible Causes
What to Do
Where to Go
Green LED, quick
continuous flashing.
continuous flashing.
Paper out.
Cover off.
Knife unable to home.
Cover off.
Knife unable to home.
Put in a new paper roll.
Put the cover on.
Contact your authorized
service representative.
Put the cover on.
Contact your authorized
service representative.
A794 Owner’s Guide
Contact your authorized
service representative.
service representative.
Green LED, slow
continuous flashing.
continuous flashing.
Paper is low
(if Paper Low Sensor is
installed).
Other problems may be
indicated.
(if Paper Low Sensor is
installed).
Other problems may be
indicated.
Put in a new paper roll.
Contact your authorized
service representative.
service representative.
A794 Owner’s Guide
Printer beeps (two-
tone—low frequency,
high frequency).
tone—low frequency,
high frequency).
Printer has been turned
on and is ready to
operate.
on and is ready to
operate.
No action is required.
Printer beeps and flashes
green LED in various
combinations.
green LED in various
combinations.
These all indicate serious
problems.
problems.
Contact your authorized
service representative.
service representative.