Buick Rainier 2004 Manuale Utente

Customer Assistance and Information ...............7-2

Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text

Telephone (TTY) Users ................................7-4

Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with

Disabilities ..................................................7-6

Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event

Data Records ...........................................7-10

Reporting Safety Defects ................................7-11

Reporting Safety Defects to the United States

Government ..............................................7-11

Reporting Safety Defects to the Canadian

Government ..............................................7-12

Reporting Safety Defects to

General Motors .........................................7-12

Service Publications Ordering Information .........7-12

Section 7

Customer Assistance and Information

7-1