Brother DS-820W Manuale Utente

For technical help, you must contact the Customer Service center in the country where you bought the 
scanner. For more information, see For customer service on page 74. Calls must be made from within 
that country.

If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions 
Center at http://solutions.brother.com/ for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.

The scanning application in use 
crashed or the scanner driver is 
locked with administrator rights.

Press and hold the Power button to 
turn off the scanner, and press the 
Power button to turn on it. Then 
launch the application again.

A document is jammed.

Open the top cover and remove the 
document by pulling it forward, then 
close the top cover.

Your scanner’s top cover is open 
when scanning starts.

Close the top cover and start scan-
ning again.

No document is set in the feeder slot. Set your document in the feeder slot 

and start scanning again.

Your scanner is not connected to 
your computer.

Confirm that the Micro USB Cable 
connecting the scanner to the com-
puter is properly connected.

Your scanner is not turned on.

Press the Power button to turn on 
the scanner.

Your Operating System cannot rec-
ognize your scanner.

„

Confirm that the Micro USB Cable 
connecting the scanner to the 
computer is properly connected.

„

Restart the computer.