SonicWALL TZ 190 Manuale Utente

The Tech Support Report generates a detailed report of the SonicWALL security appliance 
configuration and status, and saves it to the local hard disk using the Download Report button. 
This file can then be e-mailed to SonicWALL Technical Support to help assist with a problem.

You must register your SonicWALL security appliance on mySonicWALL.com to receive 
technical support.

Before e-mailing the Tech Support Report to the SonicWALL Technical Support team, complete 
a Tech Support Request Form at 

. After the form is submitted, a 

unique case number is returned. Include this case number in all correspondence, as it allows 
SonicWALL Technical Support to provide you with better service.

In the Tech Support Report section, select any of the following four report options:

VPN Keys - saves shared secrets, encryption, and authentication keys to the report.

ARP Cache - saves a table relating IP addresses to the corresponding MAC or physical 
addresses. 

DHCP Bindings - saves entries from the SonicWALL security appliance DHCP server. 

IKE Info - saves current information about active IKE configurations.

Click Download Report to save the file to your system. When you click Download Report, a 
warning message is displayed.

Click OK to save the file. Attach the report to your Tech Support Request e-mail.

You select the diagnostic tool from the Diagnostic Tools menu in the Diagnostic Tool section 
of the System > Diagnostics page. The following diagnostic tools are available: