Texas Memory Systems RamSan-325/325c Manuale Utente

 

 

 

RamSan-325/325c User’s Manual 

 

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container. Once the RMA has been issued, the items must be returned to TMS within 
thirty (30) days, or else the RMA will be cancelled.  
 

Texas Memory Systems Silver Warranty may be purchased which provides all of the 

features of the Bronze plan. In addition, for one to three years (customer option), 
TMS will ship a new replacement part to the install site for delivery the next business 

day if, in the judgment of TMS, an issue as described by the customer is the result of 
a defective part. TMS must be notified by 2:00 p.m. CST in order to guarantee next 

day shipping. The customer is responsible for shipping the defective part back to the 
factory no later than ten days after receipt of the replacement hardware. If TMS has 

not received the defective hardware after this time, the customer will be charged the 
full price of the replacement hardware. The customer is responsible for shipping 
costs. Silver warranty option must be purchased at time of equipment purchase, and 

does not extend the basic warranty by default.  
 

Texas Memory Systems Gold Warranty may be purchased which provides all of the 
features of the Silver and Bronze plans. Additionally, in the event of a hardware 

failure, customer should call a special 800 number for 24/7 technical support 365 
days a year to receive technical assistance from Texas Memory Systems technical 

support staff. Gold Warranty also provides, when necessary, on-site service at the 
customer location Monday through Friday between the customer location hours of 
9:00 a.m. and 5:00 p.m. On-site service is only applicable to non-user replaceable 

components; on-site service does not cover software related issues. Customer must 
purchase a spares kit for items that will be maintained under the Gold Warranty.  
 

Texas Memory Systems Platinum Warranty may be purchased for the United States 

and most Western European countries* which includes all of the coverage in the 
Silver and Bronze plans plus the added protection of on-site four (4) hour response, 

when necessary, at the customer location seven (7) days a week. As with the Gold 
Warranty, customer is provided a special 800 number for 24/7 technical support 365 

days a year. In the event of a failure, customer should call to receive immediate 
technical assistance from Texas Memory Systems technical support line. On-site 
service is only applicable to non-user replaceable components; on-site service does 

not cover software related issues. Customer must purchase a spares kit for items 
that will be maintained under the Platinum Warranty.  
* Please contact TMS for details on coverage areas.