ooma Hub Manuale Utente

40

If you encountered installation problems because you couldn’t determine what home Internet setup or 
equipment you have, please read 

. 

For other problems, refer to the following table:

  

 

This is a common issue with cable installations. 

Use a long phone cable to connect the ooma 

Hub to the closest phone jack, or purchase a 

pair of HomePlug devices to bridge your Internet 

connection to the location of your phone jack. 

See ooma’s online support section for more 

details on the HomePlug solution.

  

 

If no other button lights are on, press the ooma 

Tab to illuminate the diagnostic light pattern.

 

The ooma Hub is down. Check the diagnostic 

light pattern on the ooma Hub to locate the 

source of the problem.

  

When using the ooma system with a landline, the 

ooma Hub is unable to detect if a phone line is 

plugged in. Confirm that the ooma Hub 

port 

is connected to a working phone jack.

  

The ooma Hub cannot get a network connection. 

Check that the network cable is plugged in 

correctly. The ooma Hub 

port (and the 

 port, if plugged in) should display a solid 

green light. Reboot any network devices, such 

as modems, routers, hubs, switches, and any 

computers.

  

 

The ooma Hub is unable to register to the ooma 

network. Check your Internet connection to see 

if it is working and that you can successfully 

browse to http://www.ooma.com.

  

 

Make sure the ooma Hub is powered on and that 

the ooma Tab is blue. Check that the ooma Scout 

 port is plugged into the wall jack. If you 

have multiple phone lines, verify that the ooma 

Hub and ooma Scout are connected to the same 

line.

  

 

Check that your device is powered properly and 

that the brightness control knob (on the right side 

of the unit) is not turned all the way down.

  

       

The ooma Hub or ooma Scout will restart after 

a software update has completed. This will only 

occur if the system is idle. A restart is indicated 

by the same light sequence as when the device 

is first powered on. 

  

 

Swap the phone cables going into the 

 and 

 ports of the ooma Hub or ooma Scout. 

They may not be plugged in correctly.