Lucent Technologies Definity Enterprise Communication Server 8.2 Manuale Utente

DEFINITY ECS Release 8.2
Administrator’s Guide

555-233-506

Issue 1

April 2000

References

1609

Basic DEFINITY ECS documents

DEFINITY ECS Release 7— Basic Call Management System (BCMS)
Operations, 555-230-706, Issue 2

Provides detailed instructions on how to generate reports and manage the system.
It is intended for telecommunications managers who wish to use Basic Call
Management System (BCMS) reports and for system managers responsible for
maintaining the system.

CentreVu CMS

The following documents provide information about administration and use of the
CentreVu Call Management System (CMS).

Lucent Call Center’s Little Instruction Book for Basic Administration,
585-210-935, Issue 1

Lucent Call Center’s Little Instruction Book for Advanced Administration,
585-210-936, Issue 1

CentreVu Call Management System Release 3 Version 8 — Administration,
585-210-910, Issue 1

CentreVu Call Management System — Database Items, 585-210-939, Issue 1

CentreVu Call Management System Release 3 Version 8 — External Call
History Interface, 585-210-912, Issue 1

CentreVu Call Management System Release 3 Version 8 — Upgrades and
Migrations, 585-210-913, Issue 1

CentreVu Call Management System Release 3 Version 8 — Software
Installation and Setup, 585-210-941, Issue 1

CentreVu Call Management System Release 3 Version 8 — Maintenance and
Troubleshooting, 585-210-919, Issue 1

CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1

CentreVu Supervisor Version 8— Installation and Getting Started,
585-210-928, Issue 1

CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1

CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1

CentreVu Call Management System — Forecast, 585-215-825, Issue 1

CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2