Lucent Technologies Definity Enterprise Communication Server 8.2 Manuale Utente
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Index
IN-2
Administered Connections (AC), (continued)
establishing a connection
,
1134
establishing administered connections
,
1134
failures
,
410
,
1135
,
1136
fast retries
,
1136
screen
,
471
SDDN ISDN–PRI trunk groups
,
1133
typical AC applications
,
409
Administrable Language Displays
description
,
1138
feature information displays
,
1506
France
,
1138
Italy
,
1138
Spain
,
1138
user-defined
,
1138
Administration without hardware, see swapping
phones
After Call Work (ACW), see DEFINITY ECS
Guide to ACD Call Centers
after call work button
,
60
Agent Call Handling, see DEFINITY ECS Guide
to ACD Call Centers
Agent LoginID
screen, see DEFINITY ECS Guide to ACD
Call Centers
agents
,
1373
aging login passwords
,
317
alarm buttons
administered connection
,
59
automatic wakeup
,
75
CDR link
,
65
DS1
,
75
facility test call
,
77
link
,
71
major alarm
,
71
minor/major alarms
,
73
PMS link
,
75
PMS printer
,
75
system printer
,
75
alarms, security violations
,
1479
alert agent
,
60
alerting
alerting phones, see ringing
silent
silent
,
1476
timers
,
1149
algorithms, call pickup distribution
,
1290
alias
,
42
Alias Station
commands
,
1044
screen
,
476
alphanumeric dialing
,
399
Alphanumeric Dialing Table
commands
,
1045
screen
,
478
Alternate Facility Restriction Levels (AFRL)
authorization codes
,
1140
button
,
60
description
,
1140
toll fraud prevention
,
1140
alternate voice data (AVD) signaling
,
1320
analog
phones
,
38
tie trunk description
,
1568
ANI calling party information, displaying
,
109
announcement data module
,
365
,
405
announcements
adding extensions
,
367
backing up
,
369
changing
,
368
continuous-play
,
373
copying
,
370
definition
,
365
deleting
,
372
erasing
,
372
fixing problems
,
371
for a hunt group
,
1370
playing
,
160
recording
,
368
restoring
,
371
saving
,
369
Announcements/Audio Sources
commands
,
1045
screen
,
480
Answer Detection
administering
,
361
answer supervision by timeout
,
1142
call classification answer detection
,
1141
description
,
1141
network answer supervision
,
1142
Answer Supervision
answer detection
,
1142
telecommuting
,
286
tests
,
1557
timer detection
,
1142
answerback paging
,
384
applications
administered connections
,
409
,
1134
endpoint, wideband switching
,
424
area codes
adding
,
187
restricted
,
179
ARS partitioning
,
191
ARS Toll Table
commands
,
1045
screen
,
483
ASAI capabilities
,
435
ASAI Capability Groups screen, see System
Parameters Customer-Options screen
ASG History Log, monitoring
,
323
ASG Key, loss
,
323
ASG, see Access Security Gateway (ASG)
assistance button
assistance button
,
61
associating
office phone number to home station
,
297
asynchronous data module
,
408
ATMS Trunk Test Schedule
screen, see DEFINITY ECS Maintenance
Attendant
call categories
,
547
Emergency Access to Attendant
,
1323