Lucent Technologies Definity Enterprise Communication Server 8.2 Manuale Utente

Issue 1

April 2000

Screen reference 

940

System Parameters Customer-Options 

Allows you to administer valid agent login IDs to monitor call activity by agent. 
This feature can be used when EAS is not optioned, or in addition to EAS login 
IDs. When this field is y, both BCMS and CMS use the same login ID for an 
agent.

Allows you to set up hunt groups or Vector Directory Numbers (VDNs) with an 
acceptable service level. An acceptable service level defines the number of 
seconds within which a call must be answered to be considered acceptable.

Displays the call center release installed on the system.

Allows agents to enter digits for an ACD call to record customer-defined events 
such as account codes or social security numbers.

Software that provides an integrated set of advanced features to optimize call 
center performance. For information on CentreVu® Advocate, contact your 
Account Executive.

Provides support for the use of C and D Tones to VRUs.

Increases the number of skills an agent can log in to from four to 20. Increases the 
number of agent skill preference levels from two to 16.

Provides skills-based routing of calls to the best-qualified agent.

See Multiple Call Handling.