Lucent Technologies Caller ID Box 585-210-939 Manuale Utente
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Search values and calculations
2-224
Search values and calculations
2
Overview
2
Purpose
2
This section presents database search values and calculations.
Organization
2
●
Agent State and Row Search Values Cross-Reference
●
Call Disposition and Row Search Values Cross-Reference
●
Standard Dictionary Calculations
●
Reports-specific Calculations
Agent state and
row search
values cross-
reference
row search
values cross-
reference
2
Agent state and row
search table of values
search table of values
2
Use the following table to identify how
CentreVu CMS stores Agent State
(names) and the applicable row search values:
Status Database Items
State Names
Values for Row
Search
AG_DEST
PBX
OFF
1
2
AG_DEST
PBX
OFF
1
2
AG_DIR
OUT
IN
1
2
AG_ORIG
BLANK
PHONE
KEYBOARD
0
1
1
2