Ingenico iCT250 Manuale Utente

Page 32

CAUSE/REASON

REMEDY

Assistance 

required.

Assistance 

required.

The card issuer 

has declined to 

authorise the 

transaction.

Call the Authorisation Centre on the number 

displayed by the terminal.

Once you have spoken to the Authorisation Centre 

press the GREEN button and follow the prompts 

displayed by the terminal.

Please contact your Helpdesk.

PROMPTS

Call Auth centre

Call Helpdesk

Not Authorised

Ask the customer to pay by some other means and 

press the YELLOW button.

Assistance 

required.

Referral

Call the Authorisation Centre on the number displayed 

by the terminal. When the call is answered quote the 

referral message and your Merchant Number.

Transaction 

declined by the 

card.

Unable to Authorise

Ask the customer to pay by some other means and 

press the YELLOW button.

Terminal not 

connecting to host 

via a telephone 

line.

Unable to Connect

Check the telephone line is connected properly. Call 

the Helpdesk for guidance.

DIV434693A

COPYRIGHT © 2012 Ingenico UK Ltd

ALL RIGHTS RESERVED

Date: July 2012

Released for: UT4.13.10

Below are explanations for some of the common prompts displayed by the terminal.