Honda 00X31-SHJ-8200 Manuale Utente

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Navigation System
107
Customer Assistance
Visiting Your Dealer
We strive to make this manual as 
complete as possible and to answer all 
questions regarding operation of the 
system. Occasionally, you may run into 
a specific issue that you cannot find in 
the book. You may save yourself a trip 
to the dealer by first consulting the 
following resources:
• The Troubleshooting section (see 
page 131).
• The Frequently Asked Questions 
(FAQs) section (see page 124).
• The FAQs found on the online DVD 
order site (see “Obtaining a DVD”).
• For detailed questions regarding 
audio or other systems that interact 
with the navigation system, see the 
main vehicle Owner’s manual or the 
Quick Start Guide.
• Call Honda Customer Relations (see 
“Honda Automobile Customer 
Service” on page 106).
• For database or POI issues, follow the 
guidelines in the “Reporting Errors” 
section (see page 106).
If your question is still unanswered and 
you wish to visit the dealer, please be 
prepared to demonstrate the issue to the 
service advisor. This way, the service 
advisor can document the issue for the 
factory to allow more efficient 
troubleshooting.
Some issues may at first seem random, 
but you may notice a pattern. For 
example, they only occur when you 
enter a specific address, or when driving 
on a certain road, or just when it is cold. 
This information is very useful to the 
service advisor. Be patient, the service 
advisor may be unfamiliar with your 
specific issue.
Obtaining a Navigation 
Update DVD
Honda is continually expanding the 
scope of the navigation system. 
Upgraded software may be made 
available to navigation system owners 
periodically, usually in the fall of each 
year.
To purchase an updated DVD or a 
replacement DVD, call the Honda 
Navigation Disc Fulfillment Center at 
(888) 291-4675. You can also order 
online by going to www.hondanavi.com.
NOTE:
• DVDs are not available at your 
dealer. However, the dealer may 
order a DVD for you as a courtesy. 
There is no program for free DVD 
updates.
• The DVD order line staff cannot 
answer technical questions regarding 
navigation operation, coverage, or 
POIs.
• Purchasing used discs from alternate 
sources or online auctions may cause 
operational problems since they are 
likely to be incompatible with your 
current software.