Follett VERSION 6.00 Manuale Utente

04/04

666

Appendices

Common usage problems with the Telxon PHD (Cont.)

If you have this problem

Try this

Scans are sluggish.

There could be several causes for sluggish scans. Try the following:



Clean the scanner tip on the PHD+ or PHD+ II. You can pry the

tip off the unit with a dime or screwdriver and clean it on the

inside with a lintfree cloth and denatured alcohol. Be sure the

tip is dry before replacing it on the unit.



Make sure you are holding your PHD at the correct angle. For

more information, see the Telxon guides.



Make sure you are scanning some white space at the beginning

and the end of each barcode scan.



Check your PHD display for messages.

Typing error

Press 

 to correct the error before pressing 

. (This

key deletes characters as it moves the cursor.)

You get caught" in Ac

quisitions  mode.

The acquisitions module in the software provided with your PHD

was formerly used for ordering books from Follett Library Resources.

If you find yourself in this application by mistake, follow these steps

to return to a main menu:
Press 

 until you return to the PHD menu. If you encounter a YES/

NO question, answer with a NO in order to exit the menu.

If the screen has the command, Select Printout Type Group I," press

 and then 

.

If the screen has the command, What Sequence Group II," press 

,

then 

, and then 

.

If the screen has the command, Processing Group III?" press 

, then

.

If the screen has the command, Setup Group IV," press 

, and

then 

.

The following table lists some of the common error messages encountered while

using your PHD and provides troubleshooting solutions:

Telxon PHD error messages  

Message

Cause & solution

CANNOT CONNECT
CANNOT LOGIN

The baud rate autodetect failed. Check the cable connections, and then

try changing the port connection.

ERROR OPENING
 XACTION FILE

The file you are trying to transfer from your PHD to the computer is

empty.

INVALID ENTRY

The response is in the wrong format; for example, an unreadable or
damaged barcode.

 

If the scanner can't read a copy's barcode, use the

keypad to type the number, and then press 

. Use the 

 key

if typing letters.
If your barcodes are less than 7 digits and don't contain type identifiers,

you may have to type the barcodes into your PHD. This is especially

important for any reports or global editing done in Patron Maintenance.

If your barcodes don't contain a type identifying character such as P

space or T space, patron lists and/or global editing will not be an option

using the PHD.