Cisco Systems 1.4 Manuale Utente

In the LDAP Search Filter field, enter the LDAP search filter that defines the group. You must know the 
correct LDAP expression used by your corporate directory, and the specific names of the fields in your 
directory, to create a valid filter. If you are using an LDIF file, Personal Assistant uses this filter, along 
with information from the file, to create the hierarchies.

To see if the expression is valid and returns the entries that you expect, click Test Filter.

Click Save. Personal Assistant adds the node to the list of nodes.

To change a node, click it in the list of nodes. Personal Assistant opens the Update Hierarchy Node page, 
where you can change certain node characteristics. You cannot change the hierarchy type. To change the 
hierarchy type, you must create a new node of the desired type.

 

 
The list of nodes includes a count of the number of entries in the corporate directory that match the node 
filter. This number is determined when Personal Assistant refreshes directory information.

You can set up rules to apply to all calls that come through the Personal Assistant system. For example, 
you might want to send all calls to user voice mailboxes after regular work hours.

To set up systemwide rules, you create and activate systemwide rule sets, and turn on systemwide rule 
processing. Turning on systemwide rule processing involves setting the conditions under which 
Personal Assistant applies active rules to incoming calls.

For example, you can create and activate a systemwide rule set with a single rule to direct calls to voice 
mail. You set the systemwide rule processing condition to “Apply System Rules When No User Rule is 
Applicable.” A user activates a rule set with the single rule, for example to forward calls from the 
extension 1234 to a mobile phone number. When a call comes in for that user from extension 1234, 
Personal Assistant determines that the user rule applies, and applies it. When a call comes in for that user 
from any other extension, Personal Assistant determines that the user rule does not apply and uses the 
systemwide rule to forward the call to the user voice mailbox.

To create and activate systemwide rules, you set up destinations and destination groups, callers and caller 
groups, a personal address book, and rules and rule sets, in much the same way a user would.

However, when creating systemwide rules, in addition to regular destinations, you can select from one 
of five virtual destinations—User Work Phone, User Home Phone, User Mobile Phone, User Pager, User 
Voice Mail—that map to actual user destination values when a rule is applied.

You can also use the call-forwarding rule tester to see how Personal Assistant would forward an 
incoming call based on your systemwide rules. Note that the call-forwarding rule tester for systemwide 
rules always assumes that the option Always Apply System Rules is selected.

For example, you can create the rule “Direct the call to destination User Voice Mail and do not screen 
the call.” When Personal Assistant intercepts a call, it searches the directory for the user voice mail 
number, and routes the call there.