Cisco Systems OL-10984-01 Manuale Utente
Chapter 10 Troubleshooting
Installation Problems
10-2
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Installation Problems
Problem
When I double-click the disk image, I do not see an opportunity to install
the application.
Solution
Make sure the Finder is set to display in Icon View. Choose Finder >
Preferences and uncheck the check box to Open new windows in column view.
Problems Logging In and Connecting to the Network
Problem
On initial login, I see an error message.
Solution
Make sure you have entered your username, password, and login server
information correctly. If you still have problems, contact your system
administrator.
administrator.
Problem
When I try to log in, the Login window reappears.
Solution
Respond to the error message that appears near the bottom of the Login
window.
Configuration Problems
Problem
When I choose a phone, the active phone reverts to Disabled and I cannot
make or receive calls.
Solution
Try the following:
•
Choose the other phone option.
•
If you are trying to choose your desk phone, make sure you are connected to
the network to which your desk phone is connected.
the network to which your desk phone is connected.
•
Contact your system administrator.
Problem
I’m trying to choose a desk phone other than the one on my desk, but the
phone I want is not listed.
Solution
Not all phones are set up for extension mobility; contact your system
administrator.