Cisco Systems OL-10984-01 Manuale Utente

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Chapter 10      Troubleshooting
    Installation Problems
10-2
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 
 OL-10984-01
Installation Problems 
Problem
When I double-click the disk image, I do not see an opportunity to install 
the application. 
Solution
Make sure the Finder is set to display in Icon View. Choose Finder > 
Preferences and uncheck the check box to Open new windows in column view
Problems Logging In and Connecting to the Network 
Problem
On initial login, I see an error message. 
Solution
Make sure you have entered your username, password, and login server 
information correctly. If you still have problems, contact your system 
administrator. 
Problem
When I try to log in, the Login window reappears. 
Solution
Respond to the error message that appears near the bottom of the Login 
window. 
Configuration Problems 
Problem
When I choose a phone, the active phone reverts to Disabled and I cannot 
make or receive calls. 
Solution
Try the following: 
Choose the other phone option. 
If you are trying to choose your desk phone, make sure you are connected to 
the network to which your desk phone is connected. 
Contact your system administrator. 
Problem
I’m trying to choose a desk phone other than the one on my desk, but the 
phone I want is not listed. 
Solution
Not all phones are set up for extension mobility; contact your system 
administrator.