AT&T DEFINITY Generic 3 Manuale Utente

Expert Agent Selection

Issue  4   September 1995

enters the switch and is directed to VDN 3333, which points to the appropriate 
vector. As illustrated earlier, VDN skill Preferences 33, 44, and 99 are 
administered as the 1st, 2nd, and 3rd skill preferences, respectively, for VDN 
3333.

We will hold off explaining the vector processing of our application until the 
"Delivering the Call to the Skill Queue" section.

The Vector Directory Number (VDN) form is used to administer VDN skills.  The 
form appears as follows:

While skills can be optionally assigned to VDNs, the vector controls when 
and to what VDN skill the call queues.

Complete instructions for completing the form are included in 

DEFINITY 

Communications System Generic 3 Implementation

, 555-230-653.

add vdn xxx                                                         Page 1 of 1

VECTOR DIRECTORY NUMBER

Extension:

Name:

 Allow VDN Override?

COR:

TN:

Vector Number:

Measured:

Acceptable Service Level (sec):

VDN of Origin Annc. Extension:

1st Skill:

 2nd 

Skill:

3rd Skill:

Return Destination: