AT&T DEFINITY Generic 3 Manuale Utente

Expert Agent Selection

10-38

Issue 4 September 1995

Upgrading to a G3 EAS Environment

For information about how to create a Call Center that uses EAS see "Call
Vectoring/G3 EAS Option" on page J-10. For information on converting a Call
Center to EAS, refer to Ap pendix K.