AT&T DEFINITY Generic 3 Manuale Utente

AT&T

Contents

Issue 4 September 1995

iii

Table of Contents

About This Document

Feature Availability

What is Call Vectoring? 1-1

What is Expert Agent Selection (EAS)?

Call Vectoring Features 1-5

Contents and Organization of the Guide 1-6

Intended Audience and Use of the Guide

Entering the Vector On-Line

Procedures for Basic Screen Administration

Enhanced Vector Editing (G3V4 and later

Constructing a Vector: One Approach 2-5

Phase 1: Queuing a Call to the Main Split

Phase 2: Providing Feedback and Delay

Phase 3: Repeating Delay Announcement and

Phase 4: Queuing a Call to a Backup Split

Phase 5: Checking the Queue Capacity

Phase 6: Checking for Non-Business Hours

Benefits of Call Vectoring 2-15