AT&T DEFINITY Generic 3 Manuale Utente

Call Prompting

Issue 4 September 1995

The following vector connects a user directly to the Service Observing FAC  and 
extension  based on digits collected by Call Prompting.

The following vector connects a user to a preprogrammed FAC and extension 
using Call Prompting to allow the observer to select the extension they would like 
to observe. In this example, the observer will be Service Observing a VDN.

Dial-ahead digits provide the caller with a means of bypassing unwanted 
announcement prompts on the way to acquiring the information or servicing he or 

      1. wait-time 0 secs hearing ringback
      2. collect 5 digits after announcement 2300
         (‘‘Please enter your 5-digit security code.’’)
      3. goto step 5 if digits = 12345 (security code)
      4. disconnect after announcement 2000
      5. wait-time 0 seconds hearing ringback

6. collect 6 digits after announcement 3245 (“Please enter the 

number 11 for listen-only observing or the number 12 for 
listen/talk observing followed by the number of the extension you 
would like to observe”)

7. route-to digits with coverage n
8. stop

      1. wait-time 0 secs hearing ringback
      2. collect 5 digits after announcement 2300
         (‘‘Please enter your 5-digit security code.’’)
      3. goto step 5 if digits = 12345 (security code)
      4. disconnect after announcement 2000
      5. wait-time 0 seconds hearing ringback

6. collect 1 digits after announcement 2310 (“Enter 1 to observe 

sales, 2 to observe billing”)

7. route-to number 113001 with cov n if digit = 1 (11 = listen-only

observe, 3001 = “Sales” VDN)

8. route-to number 113002 with cov n if digit = 2 (11 = listen-only

observe, 3002 = “Billing” VDN)

9. goto step 6 if unconditionally