D-Link DPH-150S Manuale Utente

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7. Troubleshooting 
The following troubleshooting information can be used to help solve most common problems. 
 
QUESTION RECOMMENDED 
ACTION 
There is no DIAL tone 
1.  Check if there are any loose connections. 
 
Nothing is displayed on the 
LCD screen 
1. Check if the power cord is connected properly. 
2. Check if there is proper AC power coming from the power outlet.   
 
Why can’t I dial my friend’s SIP 
number? 
1. Check Registrar Server Domain Name/IP address and Outbound 
Proxy Domain Name/IP Address (under SIP Settings in Configuration 
Menu). Make sure you have the right Name or IP Address. 
 
2. Check the LCD display on your phone to see if there is a name or 
number displayed on the screen. If the name or number is not displayed, 
use a web browser and access the configuration menu. Make sure that 
the Registrar Server Domain Name/IP Address is correct. 
 
3. Check the register status under SIP Account Settings in the 
configuration menu (from a web browser). If your status is unregistered, 
it means you do not have a SIP account. Contact your SIP service 
provider to get an account. 
 
I accidentally set DSL to enable 
and now the phone does not 
boot up 
Unplug the power cord from the IP phone. Wait 2 seconds and plug the 
power cord back in the IP phone. Press and hold the MENU key. The 
system should bypass boot up and go straight into the phone setup 
menu. Modify the phone setting and make sure you save it before you 
exit. 
 
Why do I get “Can’t Upgrade 
Now” screen when I click 
[Submit] in the configuration 
menu? 
 
Make sure you exit setting mode (phonebook, menu, speed dial…) 
before you click [Submit] in the configuration menu. 
The WAN port of my DPH-150S 
(PhoneB) is connected with the 
LAN port of another DPH-150S 
(PhoneA). Then, my DPH-150S 
To solve this problem, please change the IP segment of the PhoneA 
LAN port to something other than “192.168.15.xxx” (for example, 
“192.168.10.xxx”).