Lantronix 2100 Manuale Utente

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7: Troubleshooting 
UBox User Guide 
57 
3.  Once you have verified the port, check the Lantronix UBox application to see 
whether your UBox displays.  
4.  If it does not display, check the SYSTEM status LEDs to determine the UBox’s 
network condition. 
Troubleshooting: USB Devices 
To troubleshoot problems with USB Devices: 
1.  Open the Lantronix UBox application. You should see your USB device listed. 
Make sure Show All Devices displays in the list box below the tabs. 
2.  If your USB device does not display: 
a)  Check the USB LED status. 
b)  Connect the device directly to the PC to verify that the device is functioning. 
To troubleshoot issues with multiple users of a USB device: 
If … 
Suggestions 
You are sure that no one 
else is using your USB 
device, and the device still 
shows up as In Use 
Contact Lantronix Technical Support. 
Your USB device displays 
and is Connected. 
You should be able to use the USB device as you would 
normally.  
 
‹ 
If your USB device is a printer, you should be able to 
print by going to your File menu and selecting Print.  
‹ 
If your USB device is a scanner, you should be able 
to open the scanner software and use your scanner. 
You are not able to use 
your device 
Refer to your USB device’s troubleshooting instructions for 
what to do next.  
 
If you are still not able to use your USB device, please contact 
Lantronix Technical Support. 
Technical Support
 
If you are experiencing an error that is not described in this chapter, or if you are 
unable to fix the error, contact us as follows: 
Technical Support US 
Check our online knowledge base or send a question to Technical Support at 
Technical Support Europe, Middle East, Africa 
Phone: +49 (0) 89 31787 817 
Email: 
or
Firmware downloads, FAQs, and the most up-to-date documentation are available at: 
When you report a problem, please provide the following information: