Brocade Communications Systems 825 Manuale Utente

supportSave

6

supportSave

The supportSave command collects debug information needed from the driver. 

The captured debug information can be saved to the local filesystem and then sent to the supplier 
for further investigation. The information that is captured is detailed in 

.

The default location to where supportSave output is saved is under the IP address of the host from 
which it was collected, relative to the HCM installation directory. For example:

•

HCM Installation DIR\data\10.32.116.1\supportSave

•

C:\Program Files\BROCADE\FCHBA\client\data\10.32.116.1\supportSave

supportSave collection sources

 lists the sources from which you can gather supportSave information. 

TABLE 19

supportSave categories

supportSave level

Captured information

System (or Host)

HCM GUI-related engineering logs
Events
Configuration files
Operating-specific information
Environment information
Data.xml file
Vital CPU, memory, network resources
HCM Agent (logs, configuration)
Driver logs (bfa_supportSave output)
Install logs
Core files

TABLE 20

supportSave collection sources

Source of supportSave information

supportSave information collected

BFA based supportSave

1

Driver-related logs and config files

Browser-based supportSave

Driver-related logs and config files
Agent log/config files

HCM-based supportsave

Agent log and config files
HCM GUI log and config files

1

 bcu debug does not support the bcu debug --supportsave command. 

bfa_supportsave, however, supports the following options:

•

bfa_supportsave

to create and save the supportsave at /tmp

•

bfa_supportsave_dir

to create and save the supportsave under <dir>

•

bfa_supportsave <dir> <ss_file_name>

to create and save the supportsave under <dir> as the file name <ss_file_name>. If 

<ss_file_name> already exists, it will be overwritten.