Lucent Technologies Release 3 Version 8 Manuale Utente

CentreVu® CMS R3V8 Database Items and Calculations

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The DISPPRIORITY item appears in the following database tables:

Priority the call had at its disposition in this segment. Priorities can be 
1=NO or 2=YES (without vectoring), or 3=LOW, 4=MED, 5=HIGH, or 
6=TOP (with vectoring). If the call never gets queued to a split/skill, the 
priority will not be set. For the ECS and Generic 3 switches with 
vectoring, calls directed to split/skills using "route to" or "messaging 
split/skill" commands and calls directly routed to splits/skills without going 
through a vector will have MED (no priority) or HIGH (priority) priority, 
depending on the class of restriction of the originator of the call (agent, 
extension, trunk group, or VDN).

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The DISPSKLEVEL item appears in the following database tables:

The skill level (1 through 16) associated with the skill for which the agent 
answered the call or, for calls that abandoned from ringing or from a 
direct agent queue, with the agent from whom the call abandoned.

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The DISPSPLIT item appears in the following database tables:

Number of the split/skill associated with the call at its disposition in this 
call segment. Calls that were not queued to a split or skill at the time of 
disposition will have DISPSPLIT set to null. Calls that were queued to an 
unmeasured split/skill at the time of disposition will have DISPSPLIT set 
to zero.