Lucent Technologies Release 3 Version 8 Manuale Utente

CentreVu® CMS R3V8 Database Items and Calculations

34 = Number calls that flowed out of VDN

35 = Number calls interflowed out of VDN

37 = Number calls handled by backup split

71 = Time in vector (max)

72 = Number calls forced busy

73 = Number calls disconnected

74 = Number unsuccessful lookahead attempts

75 = Adjunct routing

76 = Rolling average speed of answer

This is a cumulative item.

The type of exception that occurred:

Value = Type

30 = Number calls in an ACD split/skill queue

32 = Number calls abandoned while in the vector

72 = Number calls forced busy

73 = Number calls disconnected

74 = Number unsuccessful lookahead interflow attempts

75 = Number unsuccessful adjunct routing attempts

80 = Time in vector (min)

81 = Time in vector (max)

This is a cumulative item.

2

2

The FAGINRING item appears in the following database tables:

The number of flex agents (0-999) with this skill ACD call ringing. 
Requires a DEFINITY ECS R6 or later with EAS. 

This is a real-time item.