Lucent Technologies Release 3 Version 8 Manuale Utente
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-82
GNAGINRING
(real-time)
(real-time)
2
Database tables
2
The GNAGINRING item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who
currently have ACD calls.
currently have ACD calls.
This is a real-time item.
GNAVAILABLE
(real-time)
(real-time)
2
Database tables
2
The GNAVAILABLE item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are
available in the split/skill.
available in the split/skill.
This is a real-time item.
GNINACW
(real-time)
(real-time)
2
Database tables
2
The GNINACW item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are in
after call work (ACW) for ACD calls to the split/skill. This includes agents
on ACWIN/ACWOUT calls, as well as agents who are in after call work
not associated with an ACD call. Available on the R6 ECS and later.
after call work (ACW) for ACD calls to the split/skill. This includes agents
on ACWIN/ACWOUT calls, as well as agents who are in after call work
not associated with an ACD call. Available on the R6 ECS and later.
This is a real-time item.