Lucent Technologies Release 3 Version 8 Manuale Utente

CentreVu® CMS R3V8 Database Items and Calculations

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The GNONAUXOUT item appears in the following database tables:

The current number of greatest need POSITIONS that are in AUX work 
or AVAILABLE or, for Generic 3 switches, including greatest need agents 
who have an ACD or AUXIN/AUXOUT call attributed to this split/skill on 
hold, and on outbound extension calls.

This is a real-time item.

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The GNDA_INACW item appears in the following database tables:

Current number of greatest need POSITIONS that are in after call work 
associated with direct agent calls. This includes greatest need agents 
who are on ACWIN/ACWOUT calls. GNDA_INACW is a subset of 
GNOTHER. Note: The total number of agents in after call work = 
GNINACW + GNDA_INACW. Requires a Generic 3 switch with the ASAI 
or EAS feature for direct agent calling.

This is a real-time item.

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The GNDA_ONACD item appears in the following database tables:

Current number of greatest need POSITIONS that are on direct agent 
ACD calls. GNDA_ONACD is a subset of GNOTHER. Note: The total 
number of greatest need agents on split/skill and direct agent ACD calls = 
GNONACD + GNDA_ONACD. Requires a Generic 3 switch with the 
ASAI or EAS feature for direct agent calling.

This is a real-time item.