Lucent Technologies Release 3 Version 8 Manuale Utente

CentreVu® CMS R3V8 Database Items and Calculations

2

2

The SKILLTYPE item appears in the following database tables:

This is a real-time item.

The type ("p." for primary or "s" for secondary) of the first skill that the 
agent logged into. Requires Generic 3 Version 2 switches with EAS. 
Note: For the ECS and newer switches with the EAS feature, skill level 1 
will be represented by "p", skill level 2 by "s" and skill levels 3-16 by 
blank. Users of more than 2 skill levels should use SKLEVEL items 
instead of SKILLTYPE items.

This is a status item.

Type ("p" for primary or "s" for secondary) of the first skill that the agent 
logged into. Requires Generic 3 switches with EAS. NOTE: For the ECS 
and later switch releases with the EAS feature, skill level 1 will be 
represented by "p," skill level 2 will be represented by "s," and skill levels 
3 through 16 by blank. Users of more than 2 skill levels should use 
SKLEVEL instead of SKILLTYPE items.

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2

The SKILLTYPE2-4 item appears in the following database tables:

This is a real-time item.

The type ("p" for primary or "s" for secondary) of the second, third, and 
fourth skills the agent logged into. Requires Generic 3 Version 2 switches 
with EAS. Note: For the ECS and newer EAS releases, skill level 1 will be 
represented by "p", skill level 2 by "s" and skill levels 3-16 by blank. Users 
of more than 2 skill levels should use SKLEVEL items instead of 
SKILLTYPE items.

This is a status item.