Avaya 5620SW + EU24 Manuale Utente

Page 64 - Resetting the IP Telephone 

Management and Troubleshooting 

Page 64 - Management and Troubleshooting 

IP Office (R3.0) 5620SW + EU24 User’s Guide 

Resetting the IP Telephone 

40DHB0002USEP – Issue 1 (13th January 2005) 

Reset your IP Telephone when other troubleshooting suggestions do not correct the 
problem or after being advised to do so by your System Administrator.

 

This basic reset procedure should resolve most problems. 
1.  Press the Mute button. 
2.  Using the dial pad, press the following keys in sequence: 73738# 

• 

The display shows the message “Reset values? * = no # = yes.”

 

3.  Choose one of the following: 

• 

If you want to reset the phone without resetting any assigned values, press * 
(asterisk). 

-  A confirmation tone sounds and the display prompts “Restart phone?  

* = no  

# = yes.” 

• 

If you want to reset the phone and any previously assigned (programmed) 
values, press # (the pound key). (Use this option only if your phone has 
programmed, static values)  

-  The display shows the message “Resetting values” while your IP 

Telephone resets its programmed values, such as the IP address, to its 
default values, and re-establishes the connection to the server. The display 
then prompts “Restart phone?  

* = no  

# = yes.” 

Note:   Any reset/restart of your phone may take a few minutes. 

 

Use the power cycle with your System Administrator’s approval only if the basic or 
programmed reset procedure cannot be performed or does not correct the problem: 
1.  Unplug the phone and plug it back in. 

• 

The phone connection is re-established. 

2.  If power-cycling does not correct the problem, your System Administrator can 

perform a more severe power cycle routine by unplugging both the phone and the 
Ethernet cables. 

Because the type of power cycle mentioned in Step 2 involves re-
programming certain values, it should only be performed by your 
System Administrator.