SonicWALL 5.8.1 Manuale Utente

The Tech Support Report generates a detailed report of the SonicWALL security appliance 
configuration and status, and saves it to the local hard disk using the Download Report button. 
This file can then be e-mailed to SonicWALL Technical Support to help assist with a problem.

You must register your SonicWALL security appliance on mysonicwall.com to receive 
technical support.

Before e-mailing the Tech Support Report to the SonicWALL Technical Support team, complete 
a Tech Support Request Form at 

. After the form is submitted, a 

unique case number is returned. Include this case number in all correspondence, as it allows 
SonicWALL Technical Support to provide you with better service.

In the Tech Support Report section, select any of the following four report options:

VPN Keys – saves shared secrets, encryption, and authentication keys to the report.

ARP Cache – saves a table relating IP addresses to the corresponding MAC or physical 
addresses. 

DHCP Bindings – saves entries from the SonicWALL security appliance DHCP server. 

IKE Info – saves current information about active IKE configurations.

SonicPointN Diagnostics – save information on SonicPointN sessions.

Current users – saves basic information on user sessions

Detail of users – saves additional details of user sessions

Click Download Report to save the file to your system. When you click Download Report, a 
warning message is displayed.

Click OK to save the file. Attach the report to your Tech Support Request e-mail.

To send the TSR, system preferences, and trace log to SonicWALL Engineering (not to 
SonicWALL Technical Support), click Send Diagnostic Reports. The Status indicator at the 
bottom of the page displays “Please wait!” while the report is sent, and then displays 
“Diagnostic reports sent successfully.” You would normally do this after talking to Technical 
Support.

To periodically send the TSR, system preferences, and trace log to MySonicWALL for 
SonicWALL Engineering, select the Enable Periodic Secure Backup of Diagnostic Reports 
to MySonicwall checkbox and enter the interval in minutes between the periodic reports in the 
Time Interval (minutes) field.